Info
Info
News Article

High Customer Satisfaction With Picosun’s New Service And Support Model

News

Picosun Group's growth strategy is based on strong expansion into industrial ALD markets. To support this strategy, special emphasis has been placed on strengthening the Group's global service organization. The investment has paid itself back in the form of high level of customer satisfaction, despite the challenges caused by the global covid-19 pandemic especially in traveling and logistics.


“Due to the reinforced localization of our service and support units, our service engineers' utilization level has been more than 85% in the past six months, and with the latest remote service and support tools we have gained advantage to manage our customers' PICOSUN ALD system commissionings online and in time. ALD tool maintenances, process development, spare parts and other critical deliveries are also provided locally with maximum safety precautions in place, to ensure customers continuous operation of their PICOSUN ALD equipment,” states Mr. Timo Malinen, Customer Experience Director of Picosun Group.


During the last months, Picosun Group has hired and trained several new service engineers and sales and support personnel to provide local support at the Group's US, Asian, and European locations. Remote diagnostics, control, and data logging features for remote troubleshooting and process optimization of customers' PICOSUN ALD tools are a routine approach in the Group's ALD solution deliveries. Augmented and/or virtual reality solutions for even more efficient service operations and remote learning/e-training possibilities are also under development and will be introduced in all Picosun's operations later on.


“Our principle of ‘AGILE ALD' and our position as the technological forerunner in our field obligate us to provide the best possible services and solutions to our customers. As a globally operating company, pandemic risk scenarios are an integral part of our continuous risk planning. Against the backdrop of the current covid-19 outbreak, our service operations are continuously being adapted to mitigate potential impacts. Picosun Group follows a holistic management process that enables constant development of our customer service unit to ensure the best possible response even in an emergency situation,” continues Malinen.

ERS Electronic Appoints Mark Wachter As Chief Financial Officer
The All-round Smart Proximity Sensor Chip
ClassOne Appoints Industry Veteran Ken Gibbons
Edwards Launches New Cryopump
SiLC Rolls Out Chip-Integrated FMCW LiDAR Sensor
BASF And Entegris Sign Agreement On Sale
3D-Micromac AG Appoints Hartmut Schubert To Chief Technology Officer
Park Systems Combines AFM With White Light Interferometry
ULVAC Expands Process Capability
Mycronic Receives Order For An SLX Mask Writer
3D-Micromac AG Appoints Marko Gerlach Chief Financial Officer
ALD Is Taking Off In More-than-Moore Applications
YES Partners With Osiris For Edge Film Removal Technology
Siemens Collaborates With PDF Solutions To Boost IC Yield And Speed Time
Detecting And Classifying Defects In Semiconductor Manufacturing Via Atomic Force Microscopy
Are You Facing Decisions And Challenges With Interconnects, Pattern Transfer, 3D Scaling And Atomic Scale Processing And Integration?
Imec Demonstrates Significant Performance Gains Utilizing Backside 3D SOC Interconnects
CEA-Leti Breakthrough For Next-Generation Memories And RRAM Energy-Storage
CEA-Leti Unveils Navigation-Grade Gyroscopes
Brewer Science Presents Best Practices For Workplace Culture At SEMICON West
Kurt J. Lesker Acquires KDF Electronics & Vacuum Services
Brewer Science’s Newly Launched Smart Devices Will Be Displayed At CES
NTU Singapore Launches Quantum Science And Engineering Centre
SUSS MicroTec And SET To Develop Equipment Solution For 3D Chip Integration

Info
×
Search the news archive

To close this popup you can press escape or click the close icon.
Logo
×
Logo
×
Register - Step 1

You may choose to subscribe to the Silicon Semiconductor Magazine, the Silicon Semiconductor Newsletter, or both. You may also request additional information if required, before submitting your application.


Please subscribe me to:

 

You chose the industry type of "Other"

Please enter the industry that you work in:
Please enter the industry that you work in:
 
X
Info
X
Info
Live Event